Frequently asked questions

No problem! 2ndandcharles.com will accept most returns within 30 days of order receipt on items that are returnable. We cannot accept returns of products marked non-returnable.

Items returned will be refunded to the original payment method or a gift card.
*Please note that shipping and handling charges are not refunded. A refund will only be applied for the amount paid for the merchandise.

* Return Policy: This does not apply to non-returnable items.
 

Return via Mail:

To return an item within 30 days of order receipt if the item is returnable:

• Email our Customer Service department at [email protected].
  • Please include the following information:
  • Order ID number, Reason for return, Item(s) you are returning
• A return label with the address of the store will be emailed to you within 48 hours.
• Securely pack the item(s) that you are returning to us.
• Affix the label, apply adequate postage, and ship the package.
  • We are not responsible for the item until it arrives at our facility. Save your tracking information.
• Our Returns Department will issue your refund once the return is processed.

 

Return to Store:

Returning items to your local store can eliminate any potential shipping costs if you return items via mail. To return your merchandise, bring your item and a shipping invoice or receipt included with your purchase. Use the Store Locator to find a store near you.

 

 

The Fine Print:

When returning electronic devices, please remove any personal data and information saved to your device. Electronic returns, such as Compact Discs, DVDs, Video Games, and Consumer Electronics (headphones, speakers, etc.), must be sealed in the original package unless defective. Defective returns are subject to the same constraints as other merchandise. Defective merchandise must be returned with the original packaging.

• If there was an issue with your order, such as missing, damaged, or wrong items received, email our Customer Service department at [email protected]. Our Live Chat option will be coming soon!

2ndandcharles.com accepts credit or debit cards issued by Visa, MasterCard, American Express, and Discover, as well as 2nd & Charles gift cards. We do not support paying with PayPal, Affirm or others at this time.

2nd & Charles store credit can be redeemed for just about anything in the store (except gift cards), and it never ever expires! This probably goes without saying, but store credit cannot be redeemed for cash. All you need to redeem your store credit is a government-issued photo id.

We-cycling is a communal (and arguably way more fun) version of recycling. It’s selling/trading in your old stuff so it can have a new life with someone else. Together, we can make a difference for the planet by reducing waste and giving every item a second chance. If Mother Nature could high-five, she’d definitely have one waiting for you.

From people with exceptional taste in books, cds, movies and video games just like yourself. Go HERE to learn more about how 2nd & Charles works.

Some of our special products are exclusive to our physical stores and aren’t available online. This is because these items are often unique, limited in quantity, or part of a special collection that’s best experienced in person. We want to give you the chance to see these treasures up close and take them home right away! To find out if a store near you has the item you’re looking for, visit our store locator and start your adventure today!

Items listed as "Item may not be eligible for special discounts or coupons." are not eligible for special discounts or coupons. Limit one use of coupon code per account. Specific offers are valid on online purchases only. Valid through dates specified on the coupon code per account. Coupons may not be used toward the purchase of gift cards, LEGO® and trading cards. Coupons are one-time use.
If you are on the Review page and receive an error "Unable to process coupon.", one or more of your items may not be eligible for discount promotions."

Currently, we don’t offer the option to check your gift card balance online. However, you can easily reach out to our customer service team HERE for assistance, and they’ll be happy to help you get your balance.

Sometimes, items sell out quickly since we source products from both our retail stores and warehouse. In some cases, store inventory may be inaccurate, or an item could be missing due to theft or other factors.
We sincerely apologize for any inconvenience this may cause.

2ndandcharles.com charges for orders as they are shipped. When you place your order, we do a pre-authorization hold for the full amount. You are only charged for items that are shipped. The pre-authorization hold should fall off within 3-5 business days of initial order placement.
If you do not see this hold fall off within this time frame, please reach out to our customer service team.

We’re sorry to hear about the issue with your order! Please contact our customer service team for assistance.
For a quicker resolution, have the following information ready or include it in your email:

• Order ID number

You can reach us by:
Email: [email protected]
Phone: 1-888-878-8058

Hours of Operation:
Monday-Friday: 9 AM to 5 PM CST
Closed on Saturday & Sunday

We’re here to help!

 

When a product is labeled as an "assortment," it means that styles, colors, or designs may vary, and one item will be selected at random for your order. Specific choices cannot be guaranteed

Below you will find a general outline of what we buy back. For the best answer, please contact your local store.
 

• Books
• Audiobooks on CD
• CDs & vinyl records in original cases/with original cover art (turntables too)
• DVDs & blu-ray movies & tv boxed sets
• Video games past and present, from the Playstation 3, Wii U, and Xbox 360 to the NES, Sega Genesis, and Atari
• Game systems & accessories old and new, with all necessary cords and at least one controller; we also buy extra controllers
• Games & toys with all pieces
• Collectibles & action figures
• Musical instruments
• Comics, graphic novels & manga, preferably bagged and boarded, but definitely in good condition
• IPods with usb cord and at least one song on the player for testing
• IPads and other tablets with USB cord
• eReaders like nook and kindle, with all necessary cables

We have a three-tote maximum at all stores. When you arrive, you can fill up to three full buyback totes for one sale/visit. Have more stuff? There’s always a next time.

That depends on how many people are there in front of you and if you’ve sold with us before. First time sellers will need to create an account, which just takes a few minutes. Once you hand over your stuff for evaluation, the buyback manager will give you a timing estimate. You can also choose between email and text notifications for when your offer is ready.

That’s easy. You just have to bring the stuff you want to sell, a valid government-issued photo ID and be at least 18 years old.

We don’t accept advanced reading copy books, magazines, textbooks, PC games, or VHS tapes. Our trade-in folks will also take other factors into consideration — such as age, demand, and condition — when deciding whether or not to accept your items and how much to offer you for them. For specific questions, please contact your local store

Do you have a large quantity of gently used books, vinyl, one-of-a-kinds or vintage anything? You might be what we call a “super seller.” We want to know more about your collection. Start the conversation by dropping us an email. Learn more.

Unfortunately, we are unable to provide a buyback status online. Please contact your local store for more information on your buyback offer.

Please note, Customer Service does not have information on buyback offers.

Unfortunately, no. When a cash offer is accepted and paid out, there is no way to void this transaction. When we receive the buyback items into the system, it clears the record so there is no way to see what the items were and there is no way to pull them back out of the system.

When cash is given for a buyback, it is a final sale.

Discover the perks of being a 2nd & Charles Rewards member! Sign up for FREE and receive a welcome gift of $5, no minimum purchase required.

Start earning 1 point for every $1 spent in-store or online at 2ndandcharles.com. Accumulate 150 points and redeem them for a $5 off coupon, valid both online and in-store!

For more information, see our Rewards FAQ Page.
To sign up, click HERE!

If you are missing Reward points after a recent shopping trip at your local 2nd & Charles and it has been at least 24 hrs, please email our support team at [email protected] with a photo of your receipt that clearly shows the purchase date and subtotal.

Author events and book signings are handled at the store level. Reach out to your local 2nd & Charles and see what you can do to get everything set up.

We're thrilled you're interested in becoming part of the 2nd & Charles family! Your next adventure starts here: visit our Careers page at HERE to explore current openings and apply. We can't wait to see what amazing energy you'll bring to our team!

Yes, As long as the animal provides some type of assistance to a person with a disability, we don’t distinguish between service animals and emotional support animals.

For specific store-event information, please contact your local store. You can find all of our locations, contact information, and store hours here!